Privacy Policy

Your privacy matters to us. This Privacy Policy describes what information we collect when you visit bestqualityprorestoration.com or contact us, how we use that information, and the choices you have. It applies to information collected through our website, by phone, by email, and through our service request forms.

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website.

Information you provide to us

When you fill out our inspection request form, call us, or otherwise contact us, we may collect:

Your full name
Your phone number
Your email address
Your property address or service location
Details about the damage or service you need
Insurance information relevant to your claim, which you choose to share with us

Information collected automatically

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages viewed, and the date and time of your visit. This is typically collected through cookies and similar technologies (see Section 4).

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and schedule inspections or services
Provide restoration, mitigation, and repair services you request
Communicate with you about your project, including status updates
Assist with and document insurance claims on your behalf
Improve our website, services, and customer experience
Send you information about our services, where you have not opted out
Comply with legal obligations and enforce our agreements

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

With your insurance carrier or adjuster, when you ask us to assist with or file a claim on your behalf.
With service providers who help us operate our business — for example, scheduling software, customer relationship management (CRM) tools, email providers, and analytics services. These providers are only permitted to use your information to perform services for us.
With subcontractors or partners directly involved in completing your restoration or repair work.
When required by law, such as in response to a subpoena, court order, or other legal process, or to protect our rights, property, or safety.
In a business transfer, such as a merger, acquisition, or sale of assets, in which case your information may be among the assets transferred.

4. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to recognize your browser, remember your preferences, and understand how visitors use our site. We may also use third-party analytics and advertising services.

Most web browsers allow you to control cookies through their settings. If you disable cookies, some parts of our website may not function properly. For more on managing cookies, visit your browser’s help documentation.

5. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. Under the Florida Digital Bill of Rights and similar laws, these may include the right to:

Confirm whether we are processing your personal information and access that information
Correct inaccuracies in your personal information
Request deletion of your personal information
Opt out of the sale of personal information or targeted advertising (note: we do not sell your personal information)

To exercise any of these rights, contact us using the details in the Contact Us section. We will respond to your request as required by applicable law. We will not discriminate against you for exercising your privacy rights.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, document completed projects and insurance claims, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

8. Children's Privacy

Our website and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website and services provided by Best Quality Pro Restoration. By accessing our website or requesting our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By using our website, submitting a form, or engaging our services, you confirm that you are at least 18 years of age and capable of entering into a binding agreement. If you do not agree with these Terms, please do not use our website or services.

2. Our Services

Best Quality Pro Restoration provides water damage restoration, mold inspection and remediation, roof repair, and related mitigation and restoration services for residential properties in Florida. The specific scope, pricing, and timeline for any work will be set out in a separate written agreement, estimate, or work authorization signed before work begins.

Information on this website is provided for general informational purposes and does not constitute a binding offer or guarantee of any specific result.

3. Estimates, Inspections & Insurance

Any free inspection or estimate we provide is based on conditions observable at the time of inspection. Hidden or undiscovered damage may affect the final scope and cost of work, which will be communicated to you before additional work proceeds.

While we assist with documenting and communicating insurance claims, we do not guarantee that your insurance carrier will approve, cover, or pay any claim. Coverage decisions are made solely by your insurance company based on your policy. You remain responsible for your deductible and for any amounts not covered by your insurance, as set out in your written agreement with us.

4. Communications & Text Messaging

By providing your phone number and contact information, you consent to be contacted by Best Quality Pro Restoration by phone, email, and text message (SMS) regarding your inquiry, inspection, and services. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, and you can opt out of marketing emails using the unsubscribe link in those emails.

5. Your Obligations

When using our website and services, you agree to:

Provide accurate and complete information
Provide safe and reasonable access to the property where work is to be performed
Disclose known hazards or conditions relevant to the work
Not use our website for any unlawful or unauthorized purpose
Meet your payment obligations as set out in your written agreement

6. Intellectual Property

All content on this website — including text, graphics, logos, images, and the overall design — is the property of Best Quality Pro Restoration or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our content without our prior written permission.

7. Disclaimers

Our website and its content are provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our website will be uninterrupted, error-free, or free of harmful components.

Any warranties relating to the actual restoration or repair work we perform will be set out separately in your written service agreement.

8. Limitation of Liability

To the fullest extent permitted by law, Best Quality Pro Restoration and its owners, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website. Our total liability relating to your use of the website will not exceed the amount you paid us, if any, for services giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

9. Indemnification

You agree to indemnify and hold harmless Best Quality Pro Restoration and its owners, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of your breach of these Terms or your misuse of our website.

10. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or our services will be resolved in the state or federal courts, and you consent to the jurisdiction of such courts.

11. Changes to These Terms

We may modify these Terms at any time. Updated Terms will be posted on this page with a revised “Last updated” date. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms.

Contact Us

If you have any questions about this Privacy Policy or these Terms of Service, or if you wish to exercise your privacy rights, please contact us:

Best Quality Pro Restoration
Phone: (305) 686-2863
Email: info@bestqualityprorestoration.com
Mailing address:
Service area: All of Florida

Florida’s trusted restoration team for water damage, mold, and roof repair.